Terms & Conditions

Our opening hours are: Mon – fri 8:00 to 16:00 | Sat 8:00 to 10:00 | Sunday 15:00 to 17:00 (check out only)

Stephen & Anneri stay on the property to ensure 24-hour care for your pets. All pets will be cared for, fed, played with, walked (if agreed to) as if they are our own. Dogs are rotated in different play areas to keep entertained. If socialised, and agreed to, dogs may be in general communal area.

• Cats are kept in a secure area, with indoor and outdoor areas.
• Should a pet become ill in our care, we will refer to a vet to ensure the best treatment, however, we cannot be held responsible for a pet’s illness. Vet bills will be for owners account, however, we will make every effort to keep in contact should any problems arise.
• Please also note that there is an additional risk for dogs in social communal area (if agreed to), as we can only take the word of each owner for socialisation. We will remove any dog from the communal area if they cause any problems. We cannot take responsibility for any accidents that may occur.
• No pet will be admitted without an up-to-date vaccination card All pets over 6 months should be sterilized.
• Please ensure that your pet is dewormed after their stay.
• Any pet not collected within 7 days of planned collection date will be handed over to a rescue organisation/re-homed unless contacted.
• We do supply bedding, toys, bowls for pets, however, you are more than welcome to bring your own, please ensure they are well labelled. However please note we cannot be liable for damaged or lost items.
• Please ensure that your pet arrives safely on a leash or in a cat carrier.
• A deposit of 50% to secure the booking is required.  Prices are per night, no refunds are made should you decide to cancel or collect your pet earlier than the planned date.

Banking Details:
Active Pets Clubhouse
FNB branch: 250655
Account: 62729255283

Thank you for entrusting us with your beloved pet.
Active Pets (Stephen, Anneri & Allison)